Refund policy

Last updated 22 September 2026

The short version

If the service did not do what this site said it would, we refund you. We would rather return the money than argue about it.

First 14 days of a subscription

Ask within 14 days of your first payment and we refund it in full, for any reason, whether or not you used the service.

After 14 days

Cancel any time and your subscription runs to the end of the period you have paid for. We do not pro-rate part-months by default. If we failed to deliver scheduled scans during a period, tell us and we will refund or credit that period.

One-off audits

Refundable in full until we begin the scan. Once the report and test suite are delivered the work is done and it is not refundable, unless the findings are materially wrong, in which case we correct them or refund you. If you subscribe within 60 days, the audit fee is credited against your subscription.

When we refund without being asked

• We charged you twice for the same period.
• We charged you after you cancelled.
• We could not scan your site for a full billing period.

What is not refundable

• A report that correctly found few or no defects. A clean result is a valid outcome, not a failure to deliver.
• A regulatory penalty, complaint or lawsuit. We supply evidence and fixes, not compliance. See our terms.
• Periods already served where scans ran as scheduled.

How to ask

Email billing@conformance.report with the email address on the account. We reply within 3 working days and approved refunds are issued through Razorpay to the original payment method, typically reaching you within 5–10 working days depending on your bank.